kinderopvang Al Shams

Strengths

• Staff members hold valid Certificates of Good Conduct (VOG) and are registered in the persons register.
• Knowledge and use of the domestic violence reporting code and the obligation to report, consult and file charges are in place.
• Dutch is used as the working language.
• In smaller groups, the pedagogical practice is good: children are seen and receive attention.

Shortcomings

• Make administration complete and available on time.
• Supplement the pedagogical policy with missing information on mentor communication and remove unregistered weekend care.
• Ensure sufficient qualified staff per group and correct registration of attendance.
• Submit documents regarding qualifications, language levels and supervision plans completely and verifiably.
• Arrange replacement for the departed pedagogical coach and make hour allocation transparent.
• Structurally resolve moisture problems and mould risks, and set up the sleeping area hygienically and safely.
• Keep policy documents up to date and make them available for inspection at the location and on the website.
• Actively involve and inform parents about policy changes and the parent committee.

Violations

• Childcare provided without a written agreement (Art. 1.52 Childcare Act).
• Incomplete administration: missing required data and documents (Art. 1.53 Childcare Act).
• Pedagogical policy does not meet statutory requirements: missing mentor communication and unregistered weekend care (Art. 1.50(2) Childcare Act; Art. 3 Childcare Quality Decree).
• Failure to act in accordance with pedagogical policy: BSO children placed at KDV, group size exceeded, missing identifiable group clothing (Art. 1.49, 1.50 Childcare Act).
• Insufficient staff deployed: on 15 August 2025, 16 children (0-13 years) with 1 staff member (Art. 1.49, 1.50, 1.60c Childcare Act; Art. 7 Childcare Quality Decree).
• Incomplete documentation of staff qualifications and language levels (Art. 1.50, 1.60c Childcare Act; Art. 6, 7 Childcare Act Regulations).
• No or insufficient deployment of pedagogical policy staff: coach departed, no signed agreement with new coach, missing hour calculation (Art. 1.50, 1.60c Childcare Act; Art. 8 Childcare Quality Decree).
• Group stability not guaranteed: BSO children placed at KDV, children without contract, maximum group size exceeded (Art. 1.50 Childcare Act; Art. 9 Childcare Quality Decree).
• Safety and health policy not in accordance with the Act: missing risk assessment and action plan, moisture problem and mould risk not resolved, no verifiable first aid qualification (Art. 1.49, 1.50 Childcare Act; Art. 4 Childcare Quality Decree).
• Accommodation not safe and suitable: moisture problem, musty air, dust and dirty laundry in sleeping area (Art. 1.50 Childcare Act; Art. 10 Childcare Quality Decree).
• Parents not sufficiently informed: policy documents not available for inspection, no parental involvement in changes (Art. 1.54, 1.58 Childcare Act).
• Complaints procedure not visible and annual complaints report not available (Art. 1.57b Childcare Act).

Summary

Kinderdagverblijf Al Sham s in Hoogezand was subject to an unannounced annual inspection on 31 July 2025. Shortcomings were identified in all examined domains — administration, pedagogical climate, staff and groups, safety and health, accommodation and parental rights. The administration is incomplete and not available on time. The pedagogical policy does not meet statutory requirements, including on mentor communication and unregistered weekend care. On 15 August 2025, it was established that 16 children (0-13 years) were being cared for by only one staff member, with BSO children without contracts placed at the daycare center (kinderdagverblijf/KDV). There are insufficient qualified staff, documentation on qualifications and language levels is incomplete, and the pedagogical coach has left without replacement. The accommodation presents health risks due to moisture problems and an unhygienic sleeping area. Parents are insufficiently informed and involved; policy documents are not available for inspection. No recovery offer has been issued. After the inspection visit, the operator engaged a cleaning company and temp agency at the direction of the supervisory authority.