About this childminding agency
Childminder agency (gastouderbureau) ViaViela Utrecht region provides personal mediation for parents seeking reliable childminder (gastouder) care in the Utrecht, Maarssen and Nieuwegein area. Led by Elleke ten Hoorn and colleague Laura, the Utrecht team serves as a fixed point of contact for parents and childminders in the region. The agency offers small-scale childcare in a homely atmosphere with a maximum of 5 children up to 4 years per childminder, ensuring personal attention and a safe environment. ViaViela guides parents in finding the right match for their childcare needs and invests in training, workshops and coaching for childminders to maintain high quality standards. The agency is LRK-registered with number 201268061 and meets all quality requirements.
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For parents
ViaViela helps parents find a suitable childminder in the Utrecht region. The agency offers personalised guidance tailored to your needs, where your wishes and requirements are discussed first before searching for the right match. Quality, communication and good accessibility are top priorities. ViaViela guides, advises and connects childminders and parents. For parents, there is a personal environment in the online administration system where all hours, payments, annual statements and other important information can be found directly.
Subsidy & costs
Childminder care through ViaViela is formal childcare, which means parents can claim childcare benefit (kinderopvangtoeslag) from the Tax Administration. The maximum hourly rate for childminder care in 2024 for which childcare benefit can be applied is €7.53. ViaViela advises parents to arrange the application for childcare benefit one to two months before the first day of care. The agency offers a customised cost calculation, so parents have certainty about their net childcare costs after deduction of the benefit. Parents can use a calculation tool on the website to work out their personal situation.
Childminder care through ViaViela consists of two cost components: the childminder's hourly rate (on average €6.25 to €8.95 per child per hour) and the fee for ViaViela's mediation and guidance. The agency operates an all-in monthly rate with no registration fees, with payment only starting from when the care actually begins. The amount of the agency fee depends on the number of care hours, number of children and the region. Childminder care is on average 20% cheaper than other forms of childcare. After deduction of childcare benefit, net costs can come out at €0.50 per child per hour or higher, depending on the personal situation.
Trust & screening
ViaViela carries out careful screening and selection of all childminders before they are introduced to parents. Childminders are assessed for reliability and expertise, with checks on a Certificate of Good Conduct (VOG) and registration in the Childcare Persons Register. The agency invests in the professional development of childminders by offering training, workshops and coaching. ViaViela visits childminders regularly and provides pedagogical support to ensure the quality of care.
ViaViela Utrecht region is LRK-registered with number 201268061 and complies with all quality requirements of the Childcare Act. The agency is regularly inspected by the GGD (Municipal Health Service), with inspection reports publicly available. ViaViela holds a Certificaat Geschilvrij (Dispute-Free Certificate), meaning the agency is assessed annually by the Geschillencommissie Kinderopvang (Childcare Disputes Committee). All affiliated childminders are registered in the National Childcare Register and hold a Certificate of Good Conduct (VOG). The agency has an internal complaints procedure in accordance with the Childcare Act and an active parent committee that represents the interests of parents and children.
Next steps
ViaViela helps parents find a suitable childminder in 5 simple steps:
- Register and fill in your care requirements
- We will contact you
- You meet childminders
- You choose your childminder
- The care can begin
Highlights
Support services
- Cost calculation
- Matching service
- Pedagogical advice
- Administration system
- Helpdesk support
- Parent committee
- Parenting helpline
- Child tracking system
Service area cities
Service area regions
Mission & vision
ViaViela believes in childminder (gastouder) care in a small-scale, home-like environment where building a secure attachment relationship with the child comes first. The agency recognises the uniqueness of every child and gives children space to discover, so they can take the lead in their own development and grow into confident, independent and unique individuals. As the largest childminder agency in the Netherlands with 40 locations and experience since 2005, ViaViela is committed to quality in childminder care through personal guidance and investment in training for childminders.
Pedagogical vision
ViaViela works according to the four pedagogical basic goals of Prof. J.M.A. Riksen Walraven: providing emotional security, offering opportunities for developing personal competence, offering opportunities for developing social competence, and transferring values and norms. These basic goals are translated into three core values: secure attachment, attention to the uniqueness of the child, and talent development. The agency supports childminders with pedagogical tools, workshops, an online course, a format for a pedagogical work plan and a child tracking system called 'Dit ben ik!' ('This is me!').
Linked childminders
GGD Inspection
Violations
Inspection date: April 20, 2026
Strengths
- Pedagogical policy plan is clear and well implemented through courses, coaching, and home visits
- Staff and childminders correctly registered in the Childcare Personnel Register (Personenregister Kinderopvang)
- Minimum of 16 hours of guidance per childminder per year is provided
- Good accessibility for parents by phone, email, and WhatsApp
- Active parent committee and transparent information provision
- Reporting protocol for domestic violence and child abuse is adequately established and known
Shortcomings
- Assurance and monitoring of safety measure implementation in practice requires attention
- Risk assessments not always updated after measures have been taken
- Administrative processes for change notifications have been improved but require ongoing attention
Violations
- The termination of a childminder's activities at 2 childcare locations was not reported to the municipality without delay (resolved via recovery offer)
Summary
The Municipal Health Service (GGD) annual inspection of 20 April 2026 of childminder agency (gastouderbureau) ViaViela Utrecht in Veenendaal shows a predominantly positive picture with one violation that has been resolved. The agency places children at 94 childminder care (gastouderopvang) locations. Pedagogical quality, personnel matters, parental rights, and reporting procedures comply with the law. However, a shortcoming was identified regarding timely notification of changes to the municipality: a terminated childminder had remained incorrectly active in the register since July 2025. This has been resolved through a recovery offer. During the safety inspection, incidental practical deviations were observed, such as incomplete adherence to measures in risk assessments, but these did not constitute a formal violation. The agency is taking improvement actions to strengthen assurance. The GGD advises no enforcement action.
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