About this childminding agency
Childminder agency (gastouderbureau) ViaViela is the largest childminder agency in the Netherlands, active since 2005 with more than 225,000 children cared for. In the Tilburg region, ViaViela offers personal guidance in finding a reliable childminder (gastouder) for small-scale childcare in a homely environment. The agency has a dedicated contact person in the region who supports parents and childminders in all aspects of care, from matching to pedagogical support. ViaViela works with carefully screened childminders who meet all quality requirements and are registered in the National Childcare Register (Landelijk Register Kinderopvang).
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For parents
ViaViela helps parents find a reliable childminder (gastouder) in the Tilburg region. The agency offers small-scale care in a homely environment with personal attention for every child. Parents are assigned a dedicated contact person who guides them through the entire process, from finding a suitable childminder to practical support with administration and childcare benefit (kinderopvangtoeslag). All childminders are carefully screened and meet the statutory quality requirements.
Subsidy & costs
ViaViela supports parents with applying for childcare benefit (kinderopvangtoeslag). The agency provides information about the conditions and helps with the administrative processing. Parents can use the online calculation tool on the website to get an indication of the costs and possible benefit. ViaViela ensures that all required data for the benefit application is correctly registered in the administration system.
ViaViela offers an online calculation tool with which parents can calculate the costs of childminder (gastouder) care and compare them with daycare centers (kinderdagverblijf/KDV). The hourly rates are set by the childminders themselves, within the agency's guidelines. Parents can apply for childcare benefit (kinderopvangtoeslag) to have part of the costs reimbursed. ViaViela supports with financial administration and invoicing through a user-friendly online system.
Trust & screening
ViaViela carries out careful screening of all childminders before they are admitted to the network. Childminders must hold the required diplomas, have a Certificate of Conduct (VOG), and comply with all safety and hygiene regulations for their childcare location. The agency regularly checks whether childminders continue to meet the quality requirements and provides ongoing education and pedagogical support.
ViaViela meets all statutory quality requirements and is registered in the National Childcare Register (LRK number: 121514882). The agency is inspected annually by the Municipal Health Service (GGD) and receives a Dispute-Free certificate from the Childcare Disputes Committee. All childminders hold the required diplomas and a Certificate of Conduct (VOG). ViaViela carries out regular visits to childminders to check whether the childcare location is safe and healthy.
Next steps
ViaViela helps parents find a suitable childminder in 5 simple steps:
- Register and fill in your childcare preferences
- We will contact you
- You meet with childminders
- You choose your childminder
- Childcare can begin
Highlights
Support services
- Helpdesk
- Administration support
- Pedagogical guidance
- Childcare benefit
- GGD reports
- Parent committee
- Parenting helpline
Service area cities
Mission & vision
ViaViela believes in childminder (gastouder) care in a small-scale, homely environment where building a secure attachment relationship with the child comes first. The agency strives to provide personal guidance and invests heavily in the training of childminders. With a user-friendly online administration system, ViaViela supports parents and childminders with all practical matters related to childcare.
Pedagogical vision
ViaViela works according to the four pedagogical basic goals of Prof. J.M.A. Riksen Walraven: providing emotional security, developing personal competence, developing social competence, and transferring values and norms. The agency translates these goals into three core values: secure attachment, attention to the individuality of the child, and talent development. Childminders are supported with theoretical deepening, workshops, online courses, and a child tracking system called 'Dit ben ik!' (This is me!).
Linked childminders
GGD Inspection
Violations
Inspection date: November 13, 2025
Strengths
- Pedagogical policy is well developed and actively discussed with childminders (gastouders)
- Risk assessment for safety and health is conducted annually and with due care
- Administration is complete and directly accessible via digital system
- Adequate staffing levels: 2,208 hours available compared to 880 hours minimally required
- Childminders (gastouders) receive at least 16 hours of supervision per year
- Home visits are conducted at least twice per year
Violations
- Childminders (gastouders) were not always disconnected in a timely manner from the Childcare Personnel Register (Personenregister Kinderopvang) when mediation had ended
- No local parent committee established, despite statutory obligation to do so within six months of registration
Summary
Childminder agency (gastouderbureau) ViaViela Tilburg was inspected on 13 November 2025 by Municipal Health Service (GGD) Hart voor Brabant. The agency mediates for 55 childminders (gastouders) and 167 parents seeking care (vraagouders) with 223 childcare places. The inspection showed that ViaViela meets the quality requirements for pedagogical policy, safety and health, and quality of the childminder agency. There were two shortcomings: failure to disconnect childminders (gastouders) in a timely manner from the Childcare Personnel Register (Personenregister Kinderopvang), and not having a local parent committee. The violation regarding disconnection was resolved following a recovery offer (herstelaanbod). The non-established parent committee is partially compensated by a central parent committee and demonstrable fulfillment of the obligation to make efforts, for which mitigating circumstances apply.
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