Hero BSO Velserstraat 17

Strengths

• The pedagogical policy is described in concrete terms and is well implemented in practice
• Sufficient qualified staff with correct Certificate of Good Conduct (VOG) registration
• Correct deployment of childcare professionals, interns and other qualified staff members
• The reporting code for domestic violence and child abuse has been adequately established and is being followed
• Parents are well informed via the website, parent app and newsletters
• Complaints procedure and disputes committee are properly arranged

Shortcomings

• Cleaning of the room 'Atelier 1' needs to be improved (will be followed up in next inspection)

Violations

• Absence of a parent committee despite caring for more than 50 children (Article 1.58(1) of the Childcare Act)

Summary

Hero BSO Velserstraat 17 in Haarlem, an after-school care (BSO) for 100 children aged 4 to 7, was inspected on 2 December 2025 by GGD Kennemerland. The location meets the quality requirements in the areas of pedagogical climate, staff and groups, and safety and health. One violation was identified: the mandatory parent committee has not been established, despite caring for more than 50 children. The cluster manager has demonstrated efforts to recruit members and involves parents in policy changes through alternative means. The room 'Atelier 1' was also found to be insufficiently clean; this will be assessed in a follow-up inspection. The GGD advises the municipality of Haarlem to take mitigating circumstances into account and to enforce in accordance with enforcement policy.