Gastouderbureau ViaViela Maastricht
Childminding agency•Maastricht•LRK 121575597
Details updated on 11 September 2026
About this childminding agency
Childminder agency (gastouderbureau) ViaViela in Maastricht offers professional childminder care (gastouderopvang) for parents in the Maastricht, Valkenburg and Eijsden region, and even across the border. Led by contact person Nelleke Vaes and her team, ViaViela provides complete guidance for parents and childminders (gastouders). The agency works with a national network of more than 40 locations and over 4,500 registered childminders, through whom more than 225,000 children have been cared for since 2005. ViaViela stands for small-scale care in a home-like environment where children feel safe and secure, with attention to each child's individuality and room for talent development. Parents can search for childminders themselves through the online network or receive personal guidance in finding a suitable childminder who matches their wishes and needs.
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For parents
ViaViela helps parents find a reliable childminder (gastouder) for small-scale childcare in a home environment. With a national network of more than 4,500 childminders and dedicated contact persons in every region, the agency offers personal guidance throughout the entire process: from searching and matching to ongoing support during the care arrangement. Parents can search for childminders themselves via the online platform or be assisted by a local contact person. ViaViela ensures careful screening of childminders, pedagogical support, and quality monitoring, so parents can be certain their child is in good hands.
Subsidy & costs
Childminder care (gastouderopvang) through ViaViela is formal childcare, which means parents are eligible to claim childcare benefit (kinderopvangtoeslag) from the Tax and Customs Administration. The maximum hourly rate for childminder care in 2024 for which benefit can be claimed is €7.53. ViaViela offers parents support in applying for childcare benefit and ensures the correct administration and annual statements required by the Tax and Customs Administration. Parents can request a personalised calculation from their ViaViela contact person to gain insight into their net costs after benefit. The agency charges no registration fees, and the fee for mediation and guidance is all-inclusive, with payment only starting when the childcare actually begins.
Childminder care (gastouderopvang) through ViaViela consists of two cost components: the childminder's hourly rate (on average €6.25 to €8.95 per child per hour) and the monthly fee for mediation and guidance to ViaViela. This agency fee is an all-inclusive rate with no registration fees, depending on the number of care hours, children, and region. Childminder care is on average 20% cheaper than other forms of childcare. After deduction of childcare benefit (kinderopvangtoeslag), net costs can amount to approximately €0.50 per child per hour or more, depending on the personal situation. ViaViela offers a free customised cost calculation and certainty about costs before the childcare starts.
Trust & screening
ViaViela carries out careful screening and selection of all childminders before they are admitted to the network. Childminders must be registered in the Childcare Persons Register and hold a Certificate of Conduct (VOG). The agency assesses childminders for suitability, experience, and pedagogical skills. ViaViela invests in continuous training and pedagogical support of childminders, with regular visits from the dedicated contact person and access to courses through the ViaViela Academy. Childminders work with a pedagogical work plan and are supported with observation instruments and thematic guidance.
ViaViela region Maastricht is LRK-registered with number 121575597 and meets all legal quality requirements for childminder agencies (gastouderbureaus). The agency is regularly inspected by the GGD (Municipal Health Service), with inspection reports publicly available. ViaViela holds the Dispute-Free Certificate from the Childcare Disputes Committee and has an internal complaints procedure in accordance with the Childcare Act. All childminders are registered in the Childcare Persons Register and hold a Certificate of Conduct (VOG). The agency applies strict screening and selection procedures for childminders and provides ongoing pedagogical support and quality monitoring.
Next steps
ViaViela helps parents find a suitable childminder in 5 steps:
- Register and fill in your childcare preferences
- We get in touch with you
- You meet childminders
- You choose your childminder
- The childcare can begin
Parents can register free of charge and without obligation via the online form. After registration, they can immediately view detailed profiles of childminders who have been selected based on their childcare request. ViaViela knows the childminders like no other and knows exactly who is suitable for the care of your child(ren).
Highlights
Support services
- Online platform
- Personal visit
- Pedagogical newsletter
- Observation instrument
- Parenting line
- Administration system
- Helpdesk
- Parent committee
- Quality register
- Invoicing
Service area cities
Mission & vision
ViaViela's mission is to optimally support parents and childminders (gastouders) in providing small-scale childcare in a home environment. The agency focuses on personal guidance and invests heavily in the training of childminders. ViaViela strives to provide the very best care for children by offering childminders a secure foundation, paying attention to each child's unique identity, and providing room for self-confidence and development. As the largest childminder agency (gastouderbureau) in the Netherlands with national coverage, ViaViela aims to be the specialist in childminder care and to lead the way in quality.
Pedagogical vision
ViaViela bases its pedagogical policy on the four basic pedagogical objectives of Prof. J.M.A. Riksen-Walraven as stated in the Childcare Act: providing emotional security, offering opportunities for developing personal competence, offering opportunities for developing social competence, and passing on values and norms. The agency supports childminders with theoretical deepening, pedagogical newsletters, the observation instrument 'This is me!', themes such as physical activity and baby development, and a telephone parenting line through KIKI Knowledge Institute. Childminders work with a pedagogical work plan and receive tools for creating a stimulating play-and-learning environment.
Linked childminders
GGD Inspection
All good
Inspection date: July 16, 2026
Strengths
- Pedagogical policy is up to date and complete
- Certificate of Good Conduct (VOG) declarations and childcare personnel register entries are in order
- Safety and health risk assessments are current and repeated annually
- Parents receive clear information about cost distribution
- Inspection reports are published on the website in a timely manner
- At least 16 hours per year of mediation and guidance per host parent
- Each care address is visited at least twice per year
- Annual progress meetings with host parents and evaluations with requesting parents
Summary
Childminder agency (gastouderbureau) ViaViela Maastricht was inspected on 16 July 2026 by GGD Zuid-Limburg. The agency, part of the national franchise ViaViela B.V., provides care for 219 children through 50 host parents (gastouders). The inspection concerned an annual investigation in which all assessed quality requirements were fully met. No violations or areas for improvement were identified. The agency complies in all examined areas: pedagogical policy, personnel, safety and health, parental rights, and quality criteria. The holder and mediation staff member hold valid Certificates of Good Conduct (VOG). The risk assessments are current and well documented. Parents receive clear information about costs and the inspection reports are publicly accessible. The advice to the municipality of Maastricht is: no enforcement action.
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