Gastouderbureau ViaViela Ilse Hoogstad
Childminding agency•Apeldoorn•LRK 132522895
Details updated on 20 September 2026
About this childminding agency
Childminder agency (gastouderbureau) ViaViela is the largest childminder agency in the Netherlands, founded in 2005 and specialised in small-scale childminder care (gastouderopvang) in a homely environment. With more than 40 locations spread across the whole of the Netherlands and a network of over 4,500 registered childminders (gastouders), ViaViela offers parents personal guidance in finding a suitable childminder nearby. The agency applies careful screening and selection of childminders and continuously invests in training and pedagogical support. Parents can count on a dedicated contact person in their region who guides them from the matching process through to the care period. ViaViela works with a transparent cost model whereby parents can claim childcare benefit (kinderopvangtoeslag).
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Subsidy & costs
Childminder care via ViaViela is formal childcare, which means that parents can claim childcare benefit (kinderopvangtoeslag) from the Tax and Customs Administration. This benefit is a contribution towards care costs and can make a considerable difference to monthly expenses. ViaViela is registered in the National Childcare Register (Landelijk Register Kinderopvang/LRK), a condition for receiving benefit. The agency offers parents support with applying for benefit and is happy to make a personal calculation to provide insight into the net costs after deduction of the benefit. Parents can also use the online calculation tool to get an indication of their possible benefit.
The costs for childminder care via ViaViela consist of two components: the childminder's hourly rate (on average €6.25 to €8.95 per child per hour) and a monthly agency fee for mediation and guidance. ViaViela operates an all-in rate with no registration costs, where the agency fee is only calculated from the moment care actually starts. The amount of the agency fee depends on the number of care hours, number of children and the region. Childminder care is on average 20% cheaper than other forms of childcare. After deduction of childcare benefit (kinderopvangtoeslag), the net costs can work out at approximately €0.50 per child per hour or more, depending on the personal situation.
Trust & screening
ViaViela carries out careful screening and selection of all childminders before they are admitted to the network. Childminders are assessed for reliability, expertise and suitability for the profession. The agency invests in continuous training and professional development of childminders, including pedagogical support, workshops and online courses. ViaViela also offers childminders tools such as a pedagogical work plan format and the observation instrument 'Dit ben ik!' ('This is me!') for tracking child development. This extensive screening and support ensures that parents can rely on qualified childminders.
ViaViela complies with all legal requirements for childminder agencies and is registered in the National Childcare Register (Landelijk Register Kinderopvang/LRK). The agency operates an internal complaints procedure in accordance with the Childcare Act and offers parents the possibility to formally submit complaints via the complaints regulations. All childminders are carefully screened and selected before being admitted to the network. ViaViela monitors quality and safety within the care and offers childminders continuous training and pedagogical support. The agency works with a secure online administration system (Mijngastouderburo.nl) where parents and childminders can manage their details.
Next steps
ViaViela guides parents through 5 clear steps in finding a suitable childminder:
- Register and fill in your care preferences - Free and non-committal registration via the online form
- We will contact you - A dedicated contact person from your region will get in touch
- You meet childminders - You can view detailed profiles and submit meeting requests
- You choose your childminder - After meeting, you choose the childminder who best fits your family
- Care can begin - All practical matters are arranged and care can start
Parents can also search for childminders in their area themselves via the online platform, where childminders are already pre-filtered based on their care request.
Highlights
Support services
- Pedagogical newsletters
- Online courses
- Workshops
- Observation instrument
- Parenting helpline
- Administration system
- Helpdesk support
- Quality monitoring
Service area cities
Service area regions
Mission & vision
ViaViela believes in childminder (gastouder) care in a small-scale, homely environment where building a secure attachment relationship with the child comes first. The agency strives to offer children a safe foundation where they feel secure and can explore the world. With years of experience since 2005 and more than 225,000 children cared for, ViaViela is committed to quality in childminder care through personal guidance and continuous investment in the training of childminders.
Pedagogical vision
ViaViela's pedagogical vision is based on the four basic pedagogical goals of Prof. J.M.A. Riksen Walraven: providing emotional security, offering opportunities for personal competence, offering opportunities for social competence, and transferring values and norms. The agency translates these into three core values: secure attachment, attention to the individuality of the child, and talent development. ViaViela supports childminders with tools such as pedagogical newsletters, workshops, online courses, and the observation instrument 'Dit ben ik!' ('This is me!') for tracking children's development.
Linked childminders
GGD Inspection
All good
Inspection date: September 30, 2025
Strengths
- The pedagogical policy is practically implemented through the Pedagogisch Kwaliteitshuis with workshops and training
- Intensive guidance of childminders with more than 16 hours per year of mediation and support
- Regular home visits, including unannounced visits, and annual evaluation meetings with parents
- Complete and well-organised administration with all required documents
- Up-to-date child abuse reporting protocol with training for childminders
- Transparent provision of information to parents via website, including cost breakdown and inspection reports
Summary
Childminder agency ViaViela Ilse Hoogstad in Apeldoorn was inspected on 30 September 2025 by the Municipal Health Service (GGD) Noord- en Oost-Gelderland. This was an annual inspection for this franchise childminder agency (gastouderbureau), which has been active since July 2024 and mediates for 33 childminders (gastouders). The provider meets all assessed legal requirements. The pedagogical policy is elaborated in the 'Pedagogisch Kwaliteitshuis', based on four core pedagogical objectives. Childminders receive intensive guidance with at least 16 hours per year of mediation and support, including home visits, evaluation meetings and workshops. The risk assessment for safety and health is in order, as is the child abuse reporting protocol. Parents are well informed via the website, where the latest inspection report is also available. There is a complaints procedure and affiliation with the Disputes Committee. The administration is complete and well-organised.
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