PSG De Fluiters

Strengths

• Strong pedagogical practice with respectful interaction, emotional safety, and positive atmosphere
• Children are challenged in their development through appropriate play and daily programme
• All staff members qualified, Certificate of Conduct (VOG) on file, IKK language requirement met
• Staff-child ratio always in order, mentor assigned for each child
• Rooms safely and appropriately furnished
• Parent committee well organised
• Pre-school education (VVE) programme Piramide in place, 960 hours guaranteed

Shortcomings

• Add location to website so parents can find complete information
• Complete complaints procedure with timeframes, progress updates, and direct access to disputes committee
• Add risk assessment and action plan to safety and health policy
• Describe in pedagogical policy how emotional safety is safeguarded during absence of regular staff member

Violations

• Pedagogical policy lacks concrete description of emotional safety during absence of regular staff member (recovery offer not fully implemented)
• Safety and health policy does not contain risk assessment and action plan
• Complaints procedure does not meet legal requirements (timeframes, progress, written opinion, direct access to disputes committee)
• Website does not mention location, parents are insufficiently informed about policy

Summary

PSG De Fluiters is a new toddler daycare (peuteropvang) in Finsterwolde with 16 places, open four mornings per week. The Municipal Health Service (GGD) found that the location meets requirements in many areas: the pedagogical practice is strong, staff are qualified, the rooms are safely furnished, and the parent committee is well organised. However, three violations were identified: 1) the pedagogical policy lacks a concrete description of how children's emotional safety is safeguarded during the absence of a regular staff member (a recovery offer was issued but not yet fully implemented); 2) the safety and health policy is missing a risk assessment and action plan; 3) the complaints procedure does not meet legal requirements and the location is not listed on the website, meaning parents are insufficiently informed. The municipality has been advised to take enforcement action.