C. Zdravkovski

Gastouderbureau ViaViela is het grootste gastouderbureau van Nederland, opgericht in 2005 en gespecialiseerd in kleinschalige gastouderopvang in een huiselijke omgeving. Met meer dan 40 vestigingen verspreid over heel Nederland en een netwerk van ruim 4.500 erkende gastouders, biedt ViaViela ouders persoonlijke begeleiding bij het vinden van een geschikte gastouder in de buurt. Het bureau hanteert een zorgvuldige screening en selectie van gastouders en investeert continu in scholing en pedagogische ondersteuning. Ouders kunnen rekenen op een vaste contactpersoon in hun regio die hen begeleidt van matching tot en met de opvangperiode. ViaViela werkt met een transparant kostenmodel waarbij ouders aanspraak kunnen maken op kinderopvangtoeslag.

ViaViela has a nationally covering network with approximately 50 childminder agencies spread throughout the Netherlands. Each region has its own dedicated contact person who is familiar with the local childminders and the specific needs in that region. The agency operates from locations in all provinces and major cities, so parents can always find a childminder in their immediate vicinity. The service areas are organised by region, with detailed coverage of both urban and rural areas.

ViaViela complies with all legal requirements for childminder agencies and is registered in the National Childcare Register (Landelijk Register Kinderopvang/LRK). The agency operates an internal complaints procedure in accordance with the Childcare Act and offers parents the possibility to formally submit complaints via the complaints regulations. All childminders are carefully screened and selected before being admitted to the network. ViaViela monitors quality and safety within the care and offers childminders continuous training and pedagogical support. The agency works with a secure online administration system (Mijngastouderburo.nl) where parents and childminders can manage their details.

Bij de hand offers parents flexible childminder (gastouder) care in a homely environment for children aged 0 to 12. The agency matches parents with childminders based on specific wishes and needs, with personal attention and tailored solutions at the heart of the service. Parents receive support with financial administration through the cashier function and can count on help with applying for childcare benefit (kinderopvangtoeslag).

Bij de hand is active in the Zwolle-Nunspeet-Apeldoorn-Deventer region. The agency is based in Epe and works with over 250 childminders spread across this region. Parents can find childminders in their immediate area through the agency's online search system.

Bij de hand is a registered childminder agency that is inspected annually by the GGD Noord- en Oost-Gelderland (Municipal Health Service). All childminders hold at least a diploma or experience certificate at MBO-2 level in Helpende (Zorg en) Welzijn (Healthcare and Welfare Assistant) and possess a Certificate of Good Conduct (VOG). The agency carries out home visits to childminders at least twice a year, one of which includes a risk assessment for safety and health. Bij de hand is a member of the Brancheorganisatie Kinderopvang (Childcare Industry Association) and holds a complaint-free certificate.